How the Chartwells Team at Snohomish School District is Building a Welcoming Workplace for People of All Abilities

Community

By focusing on strengths and creating space for everyone, the Snohomish food services team is proving that a proactive, welcoming environment leads to stronger teams and more connected communities

When Marty Grasa first started his career with Compass Group, he knew he’d gain tools to help him succeed at work. What he didn’t expect, though, was firsthand experience working with individuals with disabilities and a new passion that would follow him throughout his career journey.

“During my time in corporate dining, I quickly saw the value in having a team representing a variety of backgrounds and abilities,” Grasa said. “Not just in the tasks these associates could perform, but in the impact it had on their lives and our team.”

Today, as Director of Food Services in the Snohomish School District in Washington, Grasa leads an employment initiative that integrates supported associates, or individuals with disabilities, into school kitchens across the district. What started with uncertainty has grown into a model of belonging, compassion, and community partnership.

A cornerstone of this initiative is the collaboration with the Snohomish School District Transition Center, a program supporting students up to age 21 with life skills, budgeting, resume building, and job training. Through this partnership, supported associates gain meaningful employment and the tools they need to succeed.

In addition, Grasa works with Cares of Washington, an organization that helps match individuals with job opportunities suited to their strengths. Each supported associate brings a unique set of abilities and preferences. Some, like one associate who’s uncomfortable using knives, are assigned to salad prep and dishwashing. Others avoid front-facing roles due to social challenges but excel at behind-the-scenes work.

Accommodations are customized, whether it’s scheduling around public transit limitations or adjusting shift hours to match state support regulations, Grasa emphasizes flexibility and dignity.

The presence of supported associates hasn’t just enriched the lives of those individuals; it’s transformed the culture of the entire Chartwells team at Snohomish. Empathy, flexibility, and teamwork are now key parts of how the department works every day.

This sense of support and community creates a deep bond among team members. When one school recently lost power, another school cooked and delivered over 100 meals within 90 minutes. The same spirit of support carries into how teams welcome and work alongside supported associates.

“They’re treated like anyone else,” Grasa said. “We make accommodations, not exceptions.”

Perhaps the most moving impact comes from the families of supported associates. “The gratitude from families is heartfelt,” Grasa said. “They just want someone to believe in their child.”

When asked what he would tell other directors considering a similar program, Grasa is clear: “Start with an open mind. Don’t view it as a burden; see it as an opportunity. Have patience, and meet people where they are. You’ll find the right fit, and the results will be worth it.”